Refund policy
Returns within 30 days
You can return unopened, unused products in their original sealed packaging within 30 days of delivery.
What can't be returned
For hygiene reasons, we can't accept returns of opened or used products, unless the product arrived damaged or defective.
Damaged, defective or wrong items
If something arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery at team@soirly.com. Include your order number and a photo. We'll send a replacement or a full refund, including shipping, at no cost to you.
How to start a return
- Email team@soirly.com with your order number and the item you'd like to return.
- We'll reply with return instructions and the return address.
- Ship the item back. Unless the item was damaged, defective or sent in error, the return shipping cost is yours. We recommend a tracked service. We can't refund returns that don't reach us.
Refunds
- Once we receive and inspect your return, we'll refund the product price to your original payment method.
- Refunds usually appear within 5 to 10 business days, depending on your bank.
- Original shipping charges are non-refundable, unless the return is because of our error.
Exchanges
We don't offer direct exchanges. Return the unopened item for a refund and place a new order.
Subscriptions
You can skip, pause or cancel a subscription at any time before your next renewal date from your account, or by emailing us. Subscription orders follow the same return rules as any other order.
Your rights
Nothing in this policy limits any rights you have under the consumer protection laws that apply to you.
Questions? team@soirly.com